Returns:
We promise to refund any unopened items that you are not completely happy with, within 14 days of receipt, provided the returned items are in an undamaged, unopened, and are in an entirely re-sellable condition. Refunds will be issued to the full value of the product (excluding postage).

If there is a fault or issue:
Contact us on info@soulfullhealth.co.uk and we will resolve and send you new product.

If you’ve changed your mind:
You’re entitled to return the unopened product to us within 14 days of receipt.
Please note, it is in our terms that customers are responsible for the cost of returning unwanted items at their own cost.

Refunds:
Please note shipping costs are non-refundable.

HOW TO MAKE A RETURN
1. Email info@soulfullhealth.co.uk to receive a returns form

2. Package your items carefully - include your completed returns form within the package and fix your return label securely to your package

3. Post your returns at your nearest post office. Please remember to ask your Post Office for a posting receipt for future reference. Without this, we cannot refund any money if we do not receive your parcel.

Please allow up to 30 days from the day the parcel is posted for your refund to be processed.

UK SHIPPING FREE OVER £40
24h tracked orders placed by 4pm (Mon-Fri) will be shipped same day, orders placed after 4pm or on a non-working day will be shipped the next working day. Orders will only be dispatched once payment has been confirmed.
Please note we are unable to ship to PO BOX and BFPO addresses.

UK
Standard shipping max 2kg -

48h tracked: £3.25 

24h tracked: £5.00

Standard shipping max 12kg -

48h tracked: £4.50

24h tracked: £5.00

Standard shipping max 30kg -

48h tracked: £5.80

24h tracked: £6.50

Express shipping DHL or DPD max 30kg (24h Tracked): £6.50